> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oppla.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback Analytics

> Learn how to track and analyze feedback data in Oppla

# Feedback Analytics

Learn how to track, analyze, and make use of the feedback data collected through Oppla's feedback system.

## Tracking Feedback

### Basic Event Tracking

Feedback events are automatically tracked when users interact with the feedback system:

```typescript theme={null}
// Events are automatically tracked
- feedback_panel_opened
- feedback_submitted
- feedback_cancelled
- feedback_error
```

### Custom Event Properties

Add custom properties to feedback events:

```typescript theme={null}
publicFeedback({
  form: {
    title: "Your Feedback",
    description: "We would love to hear from you"
  },
  analytics: {
    properties: {
      page: "homepage",
      section: "features",
      userType: "premium"
    }
  }
});
```

## Analytics Dashboard

### Key Metrics

Track important feedback metrics:

* Total feedback submissions
* Feedback categories distribution
* User engagement rates
* Response times
* User satisfaction scores

### Filtering and Segmentation

Filter feedback data by:

* Date range
* User segments
* Feedback categories
* Response status
* Priority levels

## Data Export

### Export Options

Export feedback data in various formats:

```typescript theme={null}
// Export all feedback
const feedback = await oppla.feedback.export({
  format: 'csv',
  dateRange: {
    start: '2024-01-01',
    end: '2024-03-20'
  }
});

// Export specific categories
const bugReports = await oppla.feedback.export({
  format: 'json',
  categories: ['bug', 'issue'],
  status: 'open'
});
```

### Integration with Analytics Tools

Connect feedback data with other analytics tools:

```typescript theme={null}
// Send feedback events to analytics
oppla.feedback.on('submitted', (feedback) => {
  window.oppla.track('Feedback Submitted', {
    category: feedback.category,
    priority: feedback.priority,
    userType: feedback.userType
  });
});
```

## Best Practices

1. **Regular Analysis**: Review feedback data regularly
2. **Actionable Insights**: Focus on actionable feedback
3. **User Segmentation**: Analyze feedback by user segments
4. **Trend Analysis**: Track feedback trends over time

## Common Issues

### Data Not Appearing

* Verify tracking implementation
* Check event properties
* Ensure proper initialization
* Check for network issues

### Export Problems

* Verify date ranges
* Check export permissions
* Ensure proper data format
* Check for large dataset limits

## Next Steps

<CardGroup cols={2}>
  <Card title="Customization" icon="palette" href="/feedback/customization">
    Learn how to customize the feedback form
  </Card>

  <Card title="Integration" icon="code" href="/feedback/overview">
    Learn about basic integration
  </Card>
</CardGroup>