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Feedback Analytics

Learn how to track, analyze, and make use of the feedback data collected through Oppla’s feedback system.

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Tracking Feedback

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Basic Event Tracking

Feedback events are automatically tracked when users interact with the feedback system:

// Events are automatically tracked
- feedback_panel_opened
- feedback_submitted
- feedback_cancelled
- feedback_error

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Custom Event Properties

Add custom properties to feedback events:

publicFeedback({
  form: {
    title: "Your Feedback",
    description: "We would love to hear from you"
  },
  analytics: {
    properties: {
      page: "homepage",
      section: "features",
      userType: "premium"
    }
  }
});

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Analytics Dashboard

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Key Metrics

Track important feedback metrics:

• Total feedback submissions
• Feedback categories distribution
• User engagement rates
• Response times
• User satisfaction scores

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Filtering and Segmentation

Filter feedback data by:

• Date range
• User segments
• Feedback categories
• Response status
• Priority levels

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Data Export

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Export Options

Export feedback data in various formats:

// Export all feedback
const feedback = await oppla.feedback.export({
  format: 'csv',
  dateRange: {
    start: '2024-01-01',
    end: '2024-03-20'
  }
});

// Export specific categories
const bugReports = await oppla.feedback.export({
  format: 'json',
  categories: ['bug', 'issue'],
  status: 'open'
});

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Integration with Analytics Tools

Connect feedback data with other analytics tools:

// Send feedback events to analytics
oppla.feedback.on('submitted', (feedback) => {
  window.oppla.track('Feedback Submitted', {
    category: feedback.category,
    priority: feedback.priority,
    userType: feedback.userType
  });
});

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Best Practices

1. Regular Analysis: Review feedback data regularly
2. Actionable Insights: Focus on actionable feedback
3. User Segmentation: Analyze feedback by user segments
4. Trend Analysis: Track feedback trends over time

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Common Issues

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Data Not Appearing

• Verify tracking implementation
• Check event properties
• Ensure proper initialization
• Check for network issues

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Export Problems

• Verify date ranges
• Check export permissions
• Ensure proper data format
• Check for large dataset limits

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Next Steps