​
Feedback Analytics

Learn how to track, analyze, and make use of the feedback data collected through Oppla’s feedback system.

​
Tracking Feedback

​
Basic Event Tracking

Feedback events are automatically tracked when users interact with the feedback system: 
// Events are automatically tracked
- feedback_panel_opened
- feedback_submitted
- feedback_cancelled
- feedback_error

​
Custom Event Properties

Add custom properties to feedback events: 
publicFeedback({
  form: {
    title: "Your Feedback",
    description: "We would love to hear from you"
  },
  analytics: {
    properties: {
      page: "homepage",
      section: "features",
      userType: "premium"
    }
  }
});

​
Analytics Dashboard

​
Key Metrics

Track important feedback metrics:
  • Total feedback submissions
  • Feedback categories distribution
  • User engagement rates
  • Response times
  • User satisfaction scores

​
Filtering and Segmentation

Filter feedback data by:
  • Date range
  • User segments
  • Feedback categories
  • Response status
  • Priority levels

​
Data Export

​
Export Options

Export feedback data in various formats: 
// Export all feedback
const feedback = await oppla.feedback.export({
  format: 'csv',
  dateRange: {
    start: '2024-01-01',
    end: '2024-03-20'
  }
});

// Export specific categories
const bugReports = await oppla.feedback.export({
  format: 'json',
  categories: ['bug', 'issue'],
  status: 'open'
});

​
Integration with Analytics Tools

Connect feedback data with other analytics tools: 
// Send feedback events to analytics
oppla.feedback.on('submitted', (feedback) => {
  window.oppla.track('Feedback Submitted', {
    category: feedback.category,
    priority: feedback.priority,
    userType: feedback.userType
  });
});

​
Best Practices

  1. Regular Analysis: Review feedback data regularly
  2. Actionable Insights: Focus on actionable feedback
  3. User Segmentation: Analyze feedback by user segments
  4. Trend Analysis: Track feedback trends over time

​
Common Issues

​
Data Not Appearing

  • Verify tracking implementation
  • Check event properties
  • Ensure proper initialization
  • Check for network issues

​
Export Problems

  • Verify date ranges
  • Check export permissions
  • Ensure proper data format
  • Check for large dataset limits

​
Next Steps

Customization

Learn how to customize the feedback form

Integration

Learn about basic integration