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Feedback Analytics

Learn how to track, analyze, and make use of the feedback data collected through Oppla’s feedback system.

Tracking Feedback

Basic Event Tracking

Feedback events are automatically tracked when users interact with the feedback system:

Custom Event Properties

Add custom properties to feedback events:

Analytics Dashboard

Key Metrics

Track important feedback metrics:
  • Total feedback submissions
  • Feedback categories distribution
  • User engagement rates
  • Response times
  • User satisfaction scores

Filtering and Segmentation

Filter feedback data by:
  • Date range
  • User segments
  • Feedback categories
  • Response status
  • Priority levels

Data Export

Export Options

Export feedback data in various formats:

Integration with Analytics Tools

Connect feedback data with other analytics tools:

Best Practices

  1. Regular Analysis: Review feedback data regularly
  2. Actionable Insights: Focus on actionable feedback
  3. User Segmentation: Analyze feedback by user segments
  4. Trend Analysis: Track feedback trends over time

Common Issues

Data Not Appearing

  • Verify tracking implementation
  • Check event properties
  • Ensure proper initialization
  • Check for network issues

Export Problems

  • Verify date ranges
  • Check export permissions
  • Ensure proper data format
  • Check for large dataset limits

Next Steps

Customization

Learn how to customize the feedback form

Integration

Learn about basic integration